Privacy Policy
Kentish Town Cleaners Privacy Policy
This Privacy Policy explains how Kentish Town Cleaners collects, uses, stores and protects your personal data when you use our cleaning services. It applies to all existing and prospective customers of Kentish Town Cleaners within our service area, including residential and commercial clients.
We are committed to protecting your privacy and handling your personal data in a lawful, fair and transparent manner in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.
Who We Are
Kentish Town Cleaners is a cleaning services provider operating in the Kentish Town area and surrounding neighbourhoods. For the purposes of data protection law, Kentish Town Cleaners is the controller of the personal data we collect about you in connection with our services.
This means we decide how and why your personal data is processed and are responsible for ensuring that it is handled in compliance with applicable data protection laws.
Personal Data We Collect
We collect only the personal data that we need to provide and manage our services. The types of personal data we may collect include:
Identification and contact details: name, postal address, billing address, property access information, and any other contact details you provide.
Communication details: information contained in enquiries, messages, feedback, complaints and other communications you send to us, including the date, time and content of communications.
Service information: details of the services you request or receive from us, such as type of cleaning required, property details relevant to the service, service frequency, visit history and special instructions related to the cleaning.
Billing and payment information: records relating to payments made for our services, such as payment amount, method and status. We do not store full payment card details; where card payments are used, these are processed by third-party payment processors.
Technical data: limited technical data related to your use of our website or online tools, such as IP address, device information and basic usage data, to help us maintain and improve our online services.
How We Collect Your Personal Data
We collect personal data directly from you when you contact us or use our services. This may include:
When you request a quote or booking by phone or through online forms.
When you communicate with us by email, through a contact form or by other means.
When you enter into a service agreement or confirm a booking.
When you provide feedback or submit a complaint.
We may also receive limited personal data indirectly, for example where someone books a service on your behalf and provides your details as the service contact.
Lawful Bases for Processing
We process your personal data only when we have a valid lawful basis to do so. Depending on the context, we rely on the following lawful bases:
Contract: We process your personal data where it is necessary to enter into or perform a contract for cleaning services, for example to set up and manage your bookings, provide the services, issue invoices and communicate with you about your service.
Legal obligation: We may process certain data where required to comply with our legal obligations, such as tax and accounting requirements, record-keeping rules or responding to lawful requests from authorities.
Legitimate interests: We may process your personal data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This may include improving our services, managing our relationship with you, handling queries and complaints, preventing fraud or misuse of our services and ensuring the security of our systems and personnel.
Consent: In limited circumstances, we may rely on your consent, for example for certain types of optional communications. Where we rely on consent, you have the right to withdraw it at any time without affecting the lawfulness of processing before withdrawal.
How We Use Your Personal Data
We use your personal data for the following purposes:
To provide, manage and fulfil cleaning services you have requested, including scheduling, access arrangements and service delivery.
To create and maintain customer records, including service history and preferences.
To handle enquiries, requests, feedback and complaints and to provide customer support.
To issue quotes, invoices, receipts and manage payments.
To manage our business operations, such as planning staff visits, quality assurance and training.
To protect our legitimate business interests, including fraud prevention, security and the establishment or defence of legal claims.
To comply with legal and regulatory obligations applicable to our business.
Data Sharing and Processors
We do not sell your personal data. We may share your personal data with carefully selected third parties where this is necessary for the purposes described in this Privacy Policy and where they provide sufficient guarantees for the protection of your data.
These third parties may act as data processors and process personal data on our behalf and under our instructions. Typical categories of processors we may use include:
Payment processing providers who facilitate card or online payments.
IT and cloud service providers who host or support our systems, booking tools and data storage.
Professional advisers such as accountants or legal advisers where this is necessary for our business operations.
We ensure that any processors we appoint are subject to appropriate contractual and security obligations to safeguard your personal data.
We may also share personal data with other third parties where required by law, for example with law enforcement or regulatory bodies, or where necessary to establish, exercise or defend legal claims.
International Data Transfers
Where our service providers or systems involve the transfer of personal data outside the United Kingdom, we will take appropriate steps to ensure that your data is afforded an equivalent level of protection. This may include using standard contractual clauses or ensuring that the destination country has an adequacy decision from relevant authorities.
Data Retention
We keep your personal data only for as long as necessary for the purposes for which it was collected and to meet any legal, accounting or reporting requirements.
In general, we will retain customer records for as long as you have an active relationship with us and for a period after that to respond to any queries, resolve disputes and comply with our legal obligations. The specific retention period may depend on the type of data and the applicable legal requirements.
Once the relevant retention period has expired, we will either securely delete or anonymise your personal data so that it can no longer be associated with you.
How We Protect Your Personal Data
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures may include access controls, secure storage, encryption and staff training on data protection responsibilities.
While we strive to protect your personal data, no system can be guaranteed as completely secure. You also play an important role in keeping your information secure by ensuring that any devices or accounts you use to communicate with us are appropriately protected.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to the personal data we hold about you. Subject to certain conditions and limitations, these rights include:
Right of access: You have the right to request confirmation of whether we hold personal data about you and to obtain a copy of that data together with information about how we use it.
Right to rectification: You have the right to request the correction of inaccurate or incomplete personal data we hold about you.
Right to erasure: In certain circumstances, you may request that we delete your personal data, for example where it is no longer needed for the purpose for which it was collected or where you withdraw consent and no other lawful basis applies.
Right to restriction of processing: You may request that we restrict the processing of your personal data in specific situations, such as while we are verifying the accuracy of the data or assessing an objection you have raised.
Right to object: You have the right to object to the processing of your personal data where we rely on legitimate interests as the lawful basis, including profiling based on those interests, and we will stop processing unless we can demonstrate compelling legitimate grounds.
Right to data portability: Where processing is based on consent or contract and carried out by automated means, you may request to receive your personal data in a structured, commonly used and machine-readable format and to have it transmitted to another controller where technically feasible.
Right to withdraw consent: Where we rely on your consent, you may withdraw it at any time. This will not affect the lawfulness of processing before consent was withdrawn.
Exercising Your Rights and Complaints
If you wish to exercise any of your data protection rights or have questions about how we handle your personal data, you can contact us using the usual communication channels you use to reach Kentish Town Cleaners, such as by phone or through our website contact options.
You also have the right to lodge a complaint with the UK supervisory authority for data protection if you believe your rights have been infringed. We encourage you to contact us first so that we can try to resolve any concerns directly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or how we process personal data. We will post the updated version on our website, and the revised policy will apply from the date it is published.
We recommend that you review this Privacy Policy periodically to stay informed about how we protect your personal data.
